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Frequently Asked Questions

 

How does the 10 Game Wishlist work?
We ask that you submit a list of ten games you would like to rent in preference. This will ensure a fast turnaround from the time you return the game to the time we forward to you the next one. On the rare occasion where your next game is not available we will send the next available game on your list. After you have subscribed to our service you can make changes to your Ten game wish list by emailing us at [email protected]

 

There is a game I want to rent but it does not appear on the website. Can I still add it to my Top ten wish list?
Yes, due to webspace storage we are limited to the amount of titles that appear in the game galleries so although you may not see your desired game we most likely will still have it in stock.

 

How are games sent to me?
All games are sent by the Royal Mail 1st Class (1-2 days delivery time). Games which has just been released including PS4 and Xbox One titles are sent via Signed for Delivery due to the cost of the games.

 

How do i return the games when I have finished with them?
Each game you receive will have a pre-paid envelope for your use and your own plastic case. When returning place the game disc in the plastic case and then place in pre-paid envelope. We strongly recommend that you get a Certificate of Postage which is free of charge from the Post Office. This would cover you in the event of a game being lost in the post. Should this occur we would require the Certificate of Postage within 7 days for us to notify the Royal Mail.

 

I have lost the pre-paid envelope and/or plastic case. What should i do?
It is your responsibility to ensure the game is adequately packaged for return delivery and any damages subsequent to poor packaging will be chargeable. Contact [email protected] to request a replacement pre-paid envelope and/or plastic case.

 

Can I join Paramount Games Rental if i live outside the UK?
Unfortunately, we are unable to extend our rental service outside the UK.

 

Am I able to buy the video game i rented?
Throughout the year we do sell ex-rental titles via our Facebook page and our Facebook group at a discounted rate.

 

Am I able to join Paramount Games Rental if I am under 18 years of age?
Unfortunately, we are unable to register members who are under the age of 18. However, it is possible for parents to subscribe on behalf of their children who are under 18.

 

Why do you pre-authorise registrations?
We verify ALL registrations for Anti-fraud and Anti-theft purposes as standard procedure. We check your billing details to ensure they are registered to the address you have provided.

 

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