We will do a search to verify your identity. This involves checking the details you supply against those held on any databases Experian – the credit reference agency – has access to. This includes information from the Electoral Register and fraud prevention agencies. A record of this search will be kept that may be used to help other companies to verify your identity. We may also pass information to financial and other organizations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you give us false or inaccurate information and we suspect fraud, we will record this and share this information with other organisations. We may ask you for additional more specific information should we feel the need to To prevent theft and detect fraud we may at any time: • Share information with other organisations and public bodies including the police, only in compliance with the Data Protection Act 1998 • Check and/or file details with fraud prevention agencies and pertinent databases. If we are given false or inaccurate information and/or PGR identifies fraud, PGR will record this and pass the information to relevant authorities. PGR and other organisations may also use and search these agencies and databases in the UK and other countries to recover debt, prevent fraud or check your identity to prevent money laundering. unless you provide us with other satisfactory proof of identity • Law enforcement agencies may access and use this information in accordance with the Data Protection Act 1998. • All games and game accessories are the property of Paramount Games Rental. Any theft and/or damage to any items rented to PGR customers may result in assessing the loss and adding such to the customer's next monthly billing.Delivery and Return of Games Delivery Paramount Games Rental uses the services of Royal Mail to deliver games to and receive games from you. Please allow for Royal Mail delivery times. Paramount Games Rental is not responsible for delayed or misdirected mail. Any games reported by you as not being received will require you to complete a Royal Mail claim form for the missing games. Failure to sign and return the claim form to Paramount Games Rental is deemed that you do not support the claim for the missing item. Paramount Games Rental reserve the right to debit your account at the minimum £44.99 for the missing game(s). Similar circumstances also apply for accessories where the R.R.P. will also be applied with Paramount Games Rental reserving the right to debit your credit/debit card the relevant amount.
Please note that to avoid charges of the minimum £44.99 being applied to your account, claim forms MUST be returned to Paramount Games Rental via Royal Mail Recorded Delivery within 7 working days of the reported loss.Delivery and Return of Games Returns Return postage of rented games is paid by Paramount Games Rental. We strongly advise that you obtain a 'Proof of Postage' receipt from the Royal Mail when returning your games to confirm they have been accepted in the postal system to be returned to PGR. These receipts can be obtained free of charge from any Royal Mail or Post Office counter at the time of posting. Any games which are reported as missing on your account will require an investigation with the Royal Mail to verify the loss.
Games reported as missing on your account will require you to provide a 'Proof of Postage' receipt to validate your claim. Paramount Games Rental reserves the right to debit your credit/debit card the Recommended Retail Price for any missing games for which you are unable to produce a valid Royal Mail 'Proof of Postage' receipt. You agree to compensate Paramount Games Rental for any game lost, not returned or returned in an unacceptable condition where the disc is damaged, scratched and/or un-useable for further rentals. PGR reserves the right to secure any compensation due by adding the amount due to your monthly billing.Delivery and Return of Consoles Delivery Paramount Games Rental uses the services of Royal Mail, Hermes & DHL to deliver consoles to and from you. Please allow for their delivery times which will be made aware to you prior to dispatch. Paramount Games Rental is not responsible for delayed or misdirected mail. Any consoles reported by you as not being received will require you to complete a claim form for the appropriate delivery company. Failure to sign and return the claim form to Paramount Games Rental is deemed that you do not support the claim for the missing item. Paramount Games Rental reserve the right to withold your deposit for the missing console(s). Similar circumstances also apply for accessories where the R.R.P. will also be applied with Paramount Games Rental reserving the right to debit your credit/debit card the relevant amount. Please note that to avoid charges being applied to your account, claim forms MUST be returned to Paramount Games Rental via Royal Mail Recorded Delivery within 7 working days of the reported loss.Delivery and Return of Consoles Returns Return postage of rented console(s) is paid by Paramount Games Rental. When returning by Royal Mail we strongly advise that you obtain a 'Proof of Postage' receipt from the Royal Mail when returning your console to confirm they have been accepted in the postal system to be returned to PGR. These receipts can be obtained free of charge from any Royal Mail or Post Office counter at the time of posting. Any games which are reported as missing on your account will require an investigation with the Royal Mail or the appointed delivery company to verify the loss. Console(s) reported as missing on your account will require you to provide a 'Proof of Postage' receipt to validate your claim. Paramount Games Rental reserves the right to debit your credit/debit card the Recommended Retail Price for any missing console(s) for which you are unable to produce a valid Royal Mail 'Proof of Postage' receipt.
Paramount Games Rental is 110% committed to Customer Satisfaction and we look forward to hearing from anyone who wants to contact us. Whether you're already a subscriber who just wants to update their Games Wishlist or you haven't subscribed and are interested in finding out more, please help PGR to help you.
Choose one of these contact methods or the Contact Form at the bottom. We hope to hear from you soon.
Mon-Fri 09.30-17.30 and Sat 10.00-12.00
(Calls are charged 14p per min)
Alternatively you can send a text at any time to
07749 649 400
DO NOT CALL THIS NUMBER! This is a plain text service only _ Do not send images or downloadable objects to this number
ALSO this service is NOT for updating your Games Wishlist
Please be sure to start the text message with your full name & your email address followed by your message PGR will normally respond to your text within 24 hours_ via email
SEND A DIRECT MESSAGE TO PARAMOUNT GAMES RENTAL
PGR will normally respond to your text within 24 hours_ via email